We are keen to explain the value we (Swan) place on involving and empowering residents and how you can make a difference.
This section of our website sets out how you can play a key role in deciding what is important for you and your community.
Swan are committed to active resident involvement in the management and maintenance of all our homes. We aspire to achieving the highest level of customer satisfaction and excellent service delivery.
We recognise that the best way to achieve this is to work in partnership with our residents.
This section sets out the ways in which we will involve and consult with you on decisions that will impact on your home and local community. Swan’s Resident Involvement service includes a whole menu of opportunities for involvement and consultation.
These range from formal involvement which includes Residents Associations, Residents’ Consultative Committees and the Regional Boards to less formal structures which include Residents Away Days, Fun Days, Focus Groups and Service Improvement Reviews.
As an organisation our aim is to assist the communities we serve to develop and maximise their potential and place all our residents at the centre of all we do.
We want this to be a guide which answers your questions and tells you about the different ways you can become involved. It also focuses on Swan’s commitment to encouraging you to become involved and the aims for resident involvement over the coming year.
With your help, we will review and improve what we do on an ongoing basis.
Please have a look through the menu items of this section to find out how you can make a difference for residents in your area.
