Targets/aims for improving and expanding our resident involvement
develop pilot projects where local residents can build their skills to develop solutions to issues that arise on mixed tenure estates- identify help and funding which will focus on supporting community development projects that target children and young people and tackling unemployment
- the Resident Involvement & Community Development team will be a key player in taking forward Swan’s Corporate Social Responsibility Strategy
- use information gathered from residents profile survey to identify the needs and aspirations of our residents including under-represented groups, BME residents and residents in dispersed homes
- increasing your opportunities to influence our services
- review, expand and strengthen existing resident involvement methods and explore handing responsibility for setting the priorities for the estate improvement budgets to the Residents Consultative Committee
- develop an annual training programme and personal development plan for all Residents Consultative Committee members
- develop a skills and capacity building programme for all Swan residents
- training residents to act as mystery shoppers
- increasing customer involvement in identifying local issues and agreeing the appropriate solutions
