The Residents’ Consultative Committees for Essex and for London meet every month with Swan staff to comment on and shape future service delivery.
Members represent their neighbours and local communities. Below is a quick summary of some of the issues the RCCs have considered during their meetings. As well as making sure their neighbourhood receives good quality services they have:
- Attended government sponsored conferences and events on anti social behaviour.
- Met with Swan senior management and board members to discuss improvement plans and future plans for Swan Housing Association
- Taken part in the review of the rent arrears service, resident involvement service and allocations policy
- Visited other areas of Swan’s housing to find out about the issues affecting different communities and what swan is doing to address them
- Raised and resolved issues affecting their local communities
Policies
Both RCCs have approved a number of new/amended policies including Domestic Violence, Tenancy Audit and Complaints handling policies
How Swan are performing
At each meeting, the RCCs keep up to speed with how Swan is performing by receiving reports relating to Community Development activities, Neighbourhood Services and Rent Arrears collection
New Publications
Both RCCs were consulted on the proposed new design of the tenants’ handbook
Service Improvements
A Residents’ Suggestion Scheme has recently been developed following consultation with and approval by the RCCs. Residents were also provided with an update on proposals to review the telephone system at Swan. Members of the RCCs also attended the Service Improvement Away Day.
Community Grant Applications
The RCCs have responsibility for approving these applications.
and much more….
It’s easy to get involved, simply contact Kari Ann , Resident Involvement Co-ordinator on 01277 844 242 or on email involvement@swan.org.uk
Add to Google
