On-Line Library

Below is a list of our available documents and leaflets – click on any (+) icon to expand the list.

To search for a document or to see a full list of all our documents follow the link to our: Full Document List

Latest Uploads

Swan Housing Annual Residents Conference 2012
Version: final

Your invite to the Residents Conference 2012 + reply form

File Name:	resident_conference_2012-invite-f.pdf
Languages:	English
Author:	Swan
Platforms:	Any
Requirements:	PDF Reader
Category:	Swan Documents
License:	Freeware
Date:	May 16, 2012

509.3 KB
2 Downloads
Details...

Bow Cross Newsletter - April 2012
Version: Final + Translation

The Bow Cross Estate Newsletter in both English & Bangla

File Name:	bow_cross_nl_2012-04-30-i42_ft.pdf
Languages:	English, Bangla
Author:	Swan
Platforms:	Any
Requirements:	PDF Reader
Category:	Bow Cross
License:	Freeware
Date:	April 30, 2012

3.6 MB
5 Downloads
Details...

Local Offers Action Plan - April 2012
Version: Final

Local Offers are standards agreed with residents to meet local needs and priorities and aim to improve our services

This leaflet gives you information on our offers so that you know what to expect.

File Name:	local_offers_2012-2013_v4r_12-04-23.pdf
Languages:	English
Author:	Swan
Platforms:	Any
Requirements:	PDF Reader
Category:	Resident Involvement
License:	Freeware
Date:	April 20, 2012

1.8 MB
15 Downloads
Details...

Worskhops for residents 2012
Version: Final

After the success of the last three workshop programmes we are pleased to introduce the 2012 programme which has some new and exciting workshops suggested by residents.

File Name:	2012-resident-workshops-final-b.pdf
Languages:	English
Author:	Swan
Platforms:	Any
Requirements:	PDF Reader
Category:	Swan Documents
License:	Freeware
Date:	April 13, 2012

886.3 KB
9 Downloads
Details...

The Communicator - April 2012
Version: Final

The February 2012 edition of the Communicator

File Name:	the_communicator_2012_04_f.pdf
Languages:	English
Author:	Swan
Platforms:	Any
Requirements:	PDF Reader
Category:	Communicator (the)
License:	Freeware
Date:	April 5, 2012

5.3 MB
25 Downloads
Details...

Swan Documents, Leaflets & Reports

• Handbooks
  •  
• Resident Involvement
  •  
• Swan Leaflets
  •  
• Swan Reports
  •  
• Swan Housing Annual Residents Conference 2012 (509.3 KB)
• Worskhops for residents 2012 (886.3 KB)
• Our Single Equality Scheme 2012-2015 (948.8 KB)
• Community Grant Application Form (411.8 KB)
• Resident Workshops - 2011 (1.2 MB)
• Copy of Complaints Policy (191.5 KB)

Newsletters

• Communicator (the)
  •  
• Swan Life
  •  
• Swan Newsletters (archived)
  •  

Resident Groups, Forums & Committees

• Customer Feedback Panel
  •  
• Editorial Panel
  •  
• RCC - Archive
  •  
• RCC - Essex
  •  
• RCC - London
  •  
• Value for Money Panel
  •  
• Mystery Shopping Action Plan (24.8 KB)
• Recognition criteria for Resident Groups (535.6 KB)

• Local
  •  
• Newsletters
  •  
• Other Leaflets & Brochures
  •  
• Resident Groups & Forums
  •  
• Swan Documents
  •  

Bow Cross

• Archive - Bow Cross
  •  
• Bow Cross EMB
  •  
• Bow Cross Newsletters (archived)
  •  
• Bow Cross Newsletter - April 2012 (3.6 MB)
• Bow Cross Newsletter - February 2012 (655.0 KB)
• Bow Cross Newsletter - December 2011 (565.9 KB)
• Bow Cross Newsletter - October 2011 (665.0 KB)
• Bow Cross Newsletter - August 2011 (586.7 KB)
• Bow Cross Newsletter - June 2011 (475.6 KB)
• Bow Cross Newsletter - April 2011 (512.2 KB)
• Bow Cross Newsletter - February 2011 (1.1 MB)

Exmouth

• Archive - Exmouth
  •  
• Exmouth Estate Resident's Board
  •  
• Exmouth Newsletters (archived)
  •  
• Exmouth Newsletter - April 2012 (1.0 MB)
• Exmouth Newsletter - November 2011 (3.0 MB)
• Exmouth Newsletter - September 2011 (338.6 KB)
• Exmouth Newsletter - July 2011 (2.2 MB)
• Exmouth Newsletter - May 2011 (469.9 KB)
• Exmouth Newsletter - March 2011 (680.6 KB)
• Exmouth Newsletter - January 2011 (2.0 MB)

Other Documents

• Safer Internet Poster (362.4 KB)
• Staying Safe on-line - Top Tips (557.6 KB)
• List of Credit Unions in Essex and London (18.1 KB)
• LFB - Fire Safety Guide (821.0 KB)
• Handy Repairs Tips (210.6 KB)
• My Home - Affordable Home Insurance (148.6 KB)
• Black History Month Info (789.7 KB)
• Ofcom guide to telephone numbering. (77.9 KB)
• Furniture Re-Use Projects (70.1 KB)
• Domestic Violence News - October 2008 (428.4 KB)

Full Document List

(link to a full list of all our documents – including Search option)